Privacy policy

1. Who we are

Machris Safaris LTD is a tour operator based in Entebbe, Uganda, with a traveller support office in Arnhem, the Netherlands. We are responsible for the personal information described here.

To be completed: [Company registration number and registered address]

2. What we collect

When you send a tour request, design your own safari, book a vehicle or contact us, we collect what you type: your name, email address, phone or WhatsApp number (optional), travel dates, number of travellers, your safari choices and estimate, and your message.

If you accept analytics cookies, we also collect anonymous information about how you use the site. See our cookie policy.

3. Why we use it

To answer your request, prepare a proposal, arrange permits, lodges and vehicles, and carry out your booking.

Legal basis: taking steps at your request before a contract and performing that contract; your consent for analytics; and our legitimate interest in running and improving our service.

4. Who we share it with

Only who we need to deliver your trip: lodges, park authorities (for example for gorilla permits) and drivers, plus the services that run this website.

To be completed: [Website hosting provider] · To be completed: [Email service] · To be completed: [Analytics tool, only with your consent] · WhatsApp, if you choose to message us there.

5. Transfers outside your country

Your information is handled by our teams in Uganda and the Netherlands. To be completed: [How data is protected when transferred, for example standard contractual clauses.]

6. How long we keep it

To be completed: [For example: enquiries that do not lead to a booking for 2 years; booking records for as long as the law requires.]

7. Your rights

You can ask to see, correct or delete your information, object to how we use it, or withdraw consent at any time. Email info@machrissafaris.com.

You can also complain to a data protection authority, such as the Dutch Autoriteit Persoonsgegevens or Uganda's Personal Data Protection Office.

8. Keeping your information safe

To be completed: [Security measures, for example encrypted connections and restricted staff access.]